FRESHHelp & support
How can we help?
Quick answers for customers, independent professionals, and business teams using Fresh.
Report or block+
Use Report on a professional profile, photo, video, or received message. In a conversation, choose Block user to stop messages in both directions. You can remove your block from the same conversation. Reports are reviewed by Fresh.
Bookings+
Open Bookings to review your appointment. The professional can contact you by email, text, WhatsApp, or phone using the preference supplied during booking.
Location+
Tap your location at the top of Explore, then choose Use my current location. Fresh only accesses location after you approve the device permission.
Professional photos and videos+
Open Fresh Account, edit your professional profile, and use Profile photos & work. On the mobile app you can take a new photo or choose one from your library.
Notifications+
Open Profile or Fresh Account, choose Privacy & account controls, and tap Enable booking reminders. Device notification settings can override this choice.
Delete an account+
Open Profile or Fresh Account, choose Privacy & account controls, tap Delete Fresh account, and type DELETE. The account and associated Fresh data are permanently removed.
Still need help?
Open Fresh Account inside the app to review your account status and booking information. For a booking-specific issue, contact the professional using the details on the booking.